Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

We sell both new and used parts. All used parts will be washed and culled of chipped or dented parts. If it isn't a piece we would build with we will not sell it to another. New parts are stored separately, but some minor scratching should be expected as they are shipped together from Lego and from us. 

Parts are typically packaged ziptop bags. We use whichever bag is at hand and reuse them often. If it is a mixed order, new & used, the New items will be labeled as such. We use an impact sealer to separate the different lots and ensure no damage is done during shipping.

We ship mostly in bubble mailers unless your order is oversized. We often reuse boxes that have been sent to us; no use in generating more cardboard. We DO NOT reuse bubble mailers. If you want your order specially wrapped or packaged, please let us know and we will do our best to accomodate your request.

 
All packages are mailed using Parcel service unless otherwise requested. We DO NOT ship via MEDIA mail. Nothing we sell fits within their criteria.

Used manuals are exactly that, Used. They will very rarely be in pristine condition. Any rips, tears, or major wrinkling will be noted in the description. 

If you are allergic to cats, dogs or guinea pigs do NOT buy from us.